Frequently Asked Questions

Dietary restrictions?

We are happy to accommodate requests for gluten-free, nut-free, soy-free, and all-organic options. We use high-quality, restaurant-grade ingredients, but please let us know in advance if you have specific dietary requirements, especially allergies. We currently are unable to accommodate vegan requests (see below!).

Vegan substitutes?

Unfortunately we are unable to offer vegan adjustments to the menu. However, we have partnered with Madeline & Pearl Boutique by Chef Cici - a sweets boutique based locally in Los Angeles that specializes in vegan desserts and pastries. Chef Cici has been a contestant on Food Network: Chopped Sweets, and has trained at renowned LA establishments such as Mélisse, Spago Beverly Hills by Wolfgang Puck, Hinoki & the Bird, and Tesse.

Custom requests? Making items not listed on menu?

Yes— we are always up for experimenting in The Lab! Please kindly contact us directly for custom requests and/or with specific product details, and we will try our best to make it work or help you find the best alternative solution.

Helpful details include: flavors, fillings, colors, decorations, size, number of people to feed, delivery date, and location (zip code). The more details the better, as this will assist in our efforts to provide you with the best service, product, and pricing.

Thank you in advance!

Who took your rad food photos?

Most of the photos on my website and Instagram are taken by Arian M Photography. If not, the photographer will be tagged on the photo. Instagram is the best place to check out Arian and the other amazingly gifted photographers who have shared their talents with me!

Wholesale? Can I carry your goods?

Yes! We are interested in building partnerships with local eateries, restaurants, cafes, and more. Please send us a note.

Order lead time?

We kindly ask that you allow us a one week lead time for all orders! If you have an urgent request, we will try our best to accommodate you, however, a surcharge may apply.

Delivery, pick-up or mail orders?

Delivery fees start at $6. A fee of $5 per five additional miles incurred will apply to delivery addresses outside of the Pasadena area. For better accuracy, please contact us directly for delivery options.

We are happy to mail non-perishable orders (such as cookies), and the postage charge will be applied to the final order amount.

Fondant cakes?

Sorry, we do not offer fondant-covered cakes at this time; however, we can make small fondant decorations! Please include anything that piques your interest in your contact request - details and photos are very helpful!

Cake frosting?

We use classic Swiss-meringue buttercream as our frosting base for almost all cakes, but are open to other suggestions! Please note: we use traditional cream cheese frosting for ube overload, sweet potato, and carrot cakes, but please specify if you would prefer something else.

What’s cookin’?

A lot! Butter-Lab LA is always cookin’ up a storm, and we would love to have you follow along our journey via Instagram. Witty humor included at times, dad jokes always.